THE 3 – 12
YEAR FRAME & LIFETIME ARMS SHOULDER
WARRANTY
The Sunesta®
12-Year Frame & Lifetime Arm Shoulder
Warranty. Our Sunesta® retractable awning
frames are guaranteed for 12 years against
becoming unserviceable because of defects
in material or workmanship. The Sunesta®
Arm Shoulders are guaranteed to the original
purchaser for the life of the unit.
The Sunlight™
retractable awning frames are guaranteed
for 5 years against becoming unserviceable
because of defects in material or workmanship.
The Sunflair™
retractable awning frames are guaranteed
for 5 years against becoming unserviceable
because of defects in material or workmanship.
The Sundrop™
frames are guaranteed for 3 years against
becoming unserviceable because of defects
in material or workmanship.
The Sunbrero™
frames are guaranteed for 3 years against
becoming unserviceable because of defects
in material or workmanship.
5 – YEAR FABRIC
WARRANTY (APPLIES TO ALL 5 Sunesta®
PRODUCTS)
Our awning fabric is made from acrylic fibers
dyed in the mass and is guaranteed for 5
years against becoming unserviceable because
of loss of color or strength from normal
exposure conditions including sunlight,
rot and mildew.
What fabric specific conditions apply?
- Dimensional stability is guaranteed
to remain at plus or minus one percent
or less in “no tension” or
“constant tension” applications
under proper installation and careful
use.
- While all color pigmentation fades
eventually, Sunesta® fabrics’
color fastness is guaranteed to remain
within the standards set by the Fadcometer
Test, color solidity corresponds to a
Grade 7 on the scale of 8 of the test,
under normal conditions of exposure and
atmospheric chemical pollution.
- Normal wear, weather soiling or stains
from environmental pollution or other
sources are not covered.
5 – YEAR MOTOR
WARRANTY (APPLIES TO ALL Sunesta® PRODUCTS
THAT HAVE MOTORS)
CPJ warrants all of its motors to be free
from defects in material and workmanship
under normal and proper use for a period
of 5 years starting from the date of purchase.
Motor controls, switches,
and electronic accessories provided by Sunesta®
are warranted for one year.
General Warranty
Conditions
The information appearing on this Warranty
applies to all Sunesta®
product lines and to the separate Frame,
Fabric, and Motor Warranty specifics that
where mentioned.
How Long is The
Coverage Period?
Canvas Products of Jacksonville, Inc. (dba
Sunesta® Products
and herein referred to as “CPJ”)
warrants to the original purchaser, only,
its products to be free from defects in
material and workmanship under normal and
proper use for a period of 3 to 12 years
(depending on the specifics noted for each
product) beginning from the date of purchase.
Any such defects must be reported within
3 to 12 years of date of purchase, depending
on the product (proof of purchase required),
and CPJ’s only obligation under this
limited warranty shall be to replace or
repair, at its option, those parts which
are deemed defective. If any item is replaced
due to a warranty claim, the warranty is
not extended on replaced item, but rather
applies to the original warranty period.
CPJ is not responsible for additional warranties
extended by the Sunesta®
Dealer. See individual product model warranties
for specific details pertaining to each
individual model or component.
What General Conditions Apply?
- The awning system must be properly
installed, utilized and maintained. The
warranty does not apply against faulty
installation, reinstallation, deterioration
of any kind due to abusive use, harsh
cleaning solutions, malfunction, negligence,
accidents, vandalism, high winds, extreme
rain or hail, fire or any other acts of
God.
- Normal wear, weather soiling or stains
from environmental pollution or other
sources are not covered.
How Do You Get Service?
Call the authorized Member of the Sunesta®
Dealers Association (SDA) from whom you
purchased the product to inspect the installed
product. Any suspected defective part will
be returned to CPJ, shipped prepaid, after
receipt of CPJ’s return authorization
number. After CPJ receives the authorized
return, CPJ will inspect the frame part,
motor or fabric to determine the validity
of the warranty claim. The Sunesta®
Dealer will then be notified of the warranty
claim status. If a Sunesta® Dealer is
not available, then the purchaser should
contact Canvas Products of Jacksonville,
Inc. 11320 Distribution Ave. East, Jacksonville,
Florida 32256 (904) 268-8000 for instructions.
Labor costs for removal and reinstallation
of the awning and/or parts shall be the
sole responsibility of the purchaser.
PLEASE READ:
Important Operating &
Cautionary Information
The Sunesta®, Sunlight™, Sunflair™
and Sundrop™ retractable arms contain
strong springs under tension. To prevent
possible injury, call your Dealer if removal
or replacement of the fabric, motor, or
frame parts becomes necessary.
Please keep in mind that all Sunesta®
awnings are designed primarily for sun protection.
They are not designed to withstand high
winds or more than light rain – especially
on shallow pitch installations where rain
may collect on the fabric. During those
times the awning must be fully retracted
to prevent damage not covered by the warranty.
While virtually no maintenance is required,
you may wish to wipe the frame periodically
using a soft cloth with plain water or mild
soap.
IMPLIED WARRANTIES
Implied warranties, as
provided by state or federal law, including
“Warranties of Merchantability”
and “Warranties of Fitness”,
are limited in duration not to exceed the
“Coverage Period” as described
on this warranty.
NO LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES
CPJ shall not be liable
for any incidental or consequential damages,
loss or injury. Some state do not allow
the exclusion of incidental or consequential
damages, so the foregoing limitation or
exclusion may not apply to you. This warranty
gives you specific legal rights, and you
may also have other rights which vary from
state to state.
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